Privacy policy

PRIVACY POLICY

Last updated: June 8, 2026

This Privacy Policy clearly and transparently explains how Officine di Murano 1295 Srl Unipersonale collects, uses, stores and protects your personal data when you visit our website, browse our online store, make a purchase or interact with us through any digital channel.

Our store is hosted on Shopify, which provides us with the technological infrastructure needed to offer you a secure shopping experience.

In the event of any discrepancy between the Italian version and the English version, the Italian version shall prevail.

1. Who We Are — Data Controller

Officine di Murano 1295 Srl Unipersonale
Via Bissa 33
30173 Venice (VE), Italy
VAT No.: 04596420275
Email: info@1295murano.com

We are responsible for the processing of your personal data.

We have not appointed a DPO, as the conditions required by the GDPR for such appointment do not apply.

2. What Data We Collect

a) Data provided directly by you

We may collect data that you voluntarily provide to us, including:

  • first name and last name;

  • shipping and billing address;

  • email address and phone number;

  • information entered when creating an account;

  • information provided during customer support requests;

  • any communications sent by email, chat, social networks or contact forms.

b) Order-related data

When you place an order or interact with our store, we may collect:

  • products viewed, purchased or added to cart;

  • order history;

  • order amount and details;

  • information regarding shipping, returns and exchanges;

  • purchase preferences.

c) Technical and browsing data

When you visit the website, certain technical and usage data may be collected automatically, including:

  • IP address;

  • browser used;

  • device type;

  • operating system;

  • technical logs;

  • pages visited;

  • duration of visit;

  • traffic source;

  • interactions with the website;

  • cookies and similar technologies.

d) Data from apps and integrations connected to Shopify

Our store uses third-party apps and integrations connected to Shopify, including tools for:

  • payments;

  • shipping and logistics;

  • reviews;

  • customer support;

  • email marketing;

  • fraud prevention;

  • statistical analysis;

  • marketing and advertising.

These tools may include, by way of example, Shopify, Google Analytics 4, Microsoft Clarity, Meta/Facebook/Instagram Pixel, Google Ads, review apps, email marketing apps and logistics tools.

3. Payment Data and Card Protection

We do not collect, see or store your full credit card details.

Payments are handled exclusively by certified providers, acting as independent data controllers or data processors according to their respective roles, including:

  • Shopify Payments / Stripe;

  • PayPal;

  • other payment gateways that may be available.

These providers apply high security standards, including:

  • PCI-DSS;

  • encryption;

  • card tokenization.

We only receive non-sensitive information, such as:

  • payment status;

  • transaction confirmation;

  • data necessary to fulfil the order.

The company does not have access to full credit card numbers.

4. How We Use Your Data

a) To provide products and services

We use your data to:

  • process orders and payments;

  • arrange shipping;

  • manage returns and exchanges;

  • create and manage customer accounts;

  • provide customer support.

Legal basis: performance of a contract.

b) To improve the website and your experience

We use certain data to:

  • analyse browsing activity;

  • improve the usability, content and functionality of the website;

  • understand any technical issues;

  • optimise the shopping experience;

  • improve product presentation.

Legal basis: legitimate interest and, where required, consent through the cookie banner.

c) To communicate with you

We may use your data to:

  • send order confirmations;

  • provide shipping and delivery updates;

  • respond to customer support requests;

  • send communications relating to accounts, orders or services;

  • send newsletters and promotional communications only if you have given your consent.

Legal basis: contract, legitimate interest or consent, depending on the type of communication.

d) For marketing and remarketing activities

Subject to your consent, we may use cookies, pixels and similar technologies to:

  • send promotional communications;

  • display personalised ads;

  • create advertising audiences;

  • measure campaign effectiveness;

  • carry out remarketing on platforms such as Google, Meta/Facebook/Instagram, TikTok, Pinterest or other advertising platforms.

Legal basis: consent.

e) For security, fraud prevention and website protection

We use data to:

  • prevent fraud;

  • protect systems;

  • monitor suspicious activities;

  • ensure the security of the website and transactions.

Legal basis: legitimate interest and legal obligations.

f) For legal obligations

We use and retain certain data for:

  • accounting;

  • invoicing;

  • tax compliance;

  • mandatory document retention;

  • responses to competent authorities.

Legal basis: legal obligation.

5. Analytics, Statistics and Monitoring Tools

We use analytics and monitoring tools to understand how visitors interact with our website, improve the browsing experience, analyse the performance of the online store and optimise content, products and services.

Google Analytics 4

We use Google Analytics 4, provided by Google, to collect statistics relating to:

  • website traffic;

  • pages visited;

  • events;

  • conversions;

  • performance;

  • user interactions with the online store;

  • traffic source;

  • website usage.

Google Analytics 4 may collect technical and usage data, such as device information, browser, operating system, pages visited, browsing events and data relating to interactions with the website.

Google Analytics 4 is used in accordance with the preferences expressed by the user through the cookie banner or the consent management panel available on the website.

Microsoft Clarity

We use Microsoft Clarity, provided by Microsoft, to better understand user behaviour on the website through tools such as:

  • heatmaps;

  • session recordings;

  • click analysis;

  • scroll analysis;

  • page interactions;

  • behavioural and technical statistics.

Microsoft Clarity may collect technical and usage information, such as IP address, device, browser, operating system, pages visited, duration of visit, interactions performed on the website and browsing behaviour.

Microsoft Clarity is used in accordance with the preferences expressed by the user through the cookie banner or the consent management panel available on the website.

6. Cookies and Similar Technologies

The website uses cookies and similar technologies for various purposes.

Necessary cookies are essential for the proper functioning of the website and allow, for example, cart management, checkout, security, user preferences and technical store features.

Analytics/statistical cookies help us understand how users use the website and improve the browsing experience. This category includes tools such as Google Analytics 4 and Microsoft Clarity.

Marketing and advertising cookies may be used, subject to consent, to display personalised ads, measure advertising campaigns, create custom audiences or carry out remarketing activities.

Users can accept, reject or change their preferences regarding cookies and tracking technologies through the cookie banner or the preference management panel available on the website.

For more details on the cookies used, their purposes and duration, please refer to our Cookie Policy, if available separately, or to the cookie section included in the website policies.

7. Meta Technologies, Pixel and Conversions API

We use tracking technologies provided by Meta Platforms, Inc., including Meta Pixel and, where configured, Meta Conversions API, to optimise our marketing activities, analyse user behaviour and measure the effectiveness of advertising campaigns on Facebook and Instagram.

These technologies may involve the collection and sharing with Meta of categories of data such as:

  • identifiers, including encrypted or pseudonymised identifiers, such as email address or phone number, where applicable;

  • event data, such as page view, product view, add to cart, initiate checkout or purchase;

  • technical information, such as browser, device, IP address, timestamp and referring URL.

The processing of such data for marketing, personalisation, advertising measurement and remarketing purposes is based on the user’s consent, expressed through the cookie banner or equivalent consent management tools.

The user may withdraw or modify consent at any time through the settings available in the cookie banner or the preference management panel.

Meta may process some data as an independent data controller for its own purposes, according to its own privacy notices.

8. Who We Share Data With

We share your data only with parties that support us in providing our services, including:

  • Shopify, for ecommerce hosting and technology;

  • payment providers, such as Shopify Payments, Stripe and PayPal;

  • couriers and logistics partners, such as UPS, DHL, FedEx, MBE, Poste Italiane or other carriers;

  • marketing and advertising platforms, such as Meta, Google, TikTok, Pinterest or other platforms;

  • analytics and monitoring tools, such as Google Analytics 4 and Microsoft Clarity;

  • email marketing platforms, such as Klaviyo, Mailchimp or other providers that may be used;

  • third-party Shopify apps, such as reviews, logistics, fraud prevention, customer support and analytics;

  • professionals, consultants and parties assisting us in tax, legal, accounting or technical matters;

  • competent authorities, when required by law.

Data is shared only to the extent necessary for the purposes described in this Privacy Policy.

9. International Transfers

Some data may be processed or transferred to countries located outside the European Union or the European Economic Area, including the United States, Canada or other third countries.

Where this occurs, we adopt appropriate measures to protect personal data in accordance with applicable law, including, where necessary, contractual agreements, standard contractual clauses, technical and organisational measures and other safeguards provided by the GDPR.

10. Data Retention

We retain personal data only for the time necessary for the purposes for which it was collected, unless legal obligations require longer retention periods.

Indicatively:

  • tax, accounting and order data: 10 years;

  • customer account: until account deletion or request by the data subject, subject to legal obligations;

  • marketing data: until consent is withdrawn;

  • customer communications: 24 months, unless needed to protect legal rights;

  • technical logs: up to 12 months, unless required for security or legal obligations;

  • cookies and similar technologies: as indicated in the cookie banner or Cookie Policy.

11. Your GDPR Rights

Under applicable law, you may exercise the following rights:

  • access your personal data;

  • request rectification;

  • request erasure;

  • object to processing;

  • request restriction of processing;

  • request data portability;

  • withdraw consent at any time;

  • lodge a complaint with the competent authority.

You may exercise your rights by writing to:

info@1295murano.com

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

12. Complaint to the Authority

You may lodge a complaint with the competent supervisory authority:

Garante per la Protezione dei Dati Personali
www.garanteprivacy.it

13. Minors

The website is not intended for individuals under the age of 18.

We do not knowingly collect personal data relating to minors. If you believe that a minor has provided us with personal data, you may contact us at info@1295murano.com to request its removal.

14. Updates

This Privacy Policy may be updated over time to reflect legal, technical, organisational or tool-related changes.

The version published on the website is always the most recent.