Officine di Murano 1295 Srl Uninominale

Murano glass is made by hand, and it travels with the same care. This page explains how we pack, ship and deliver your piece, and what happens if anything goes wrong along the way.

1. Free insured shipping

Shipping is free and insured on all eligible orders, with no minimum purchase, to every destination we ship to directly:

• Italy
• European Union
• United States
• United Kingdom
• Canada

For orders to the United States, United Kingdom and Canada, shipping costs, customs duties and import taxes are included in the product price, where available at checkout. You should not be asked to pay anything extra when your parcel arrives.

2. Where we ship

We currently ship directly to Italy, the European Union, the United States, the United Kingdom and Canada.

Not on the list? Shipping to Switzerland, GCC countries and other selected international destinations may be available on request. Write to us at info@1295murano.com before you order and we’ll confirm availability, delivery conditions and any applicable import costs.

3. When will it ship?

Every piece in our collection is handcrafted in Murano and ready to ship. Orders are dispatched within 1–2 business days.

Once dispatched, delivery usually takes 2–5 business days, depending on your location.

Need it by a specific date? Let us know before you order and we’ll do our best to plan the dispatch around it.

All times are estimates and are not guaranteed. Delays caused by couriers, customs procedures, public holidays, weather, force majeure or other external factors are beyond the control of Officine di Murano 1295 Srl.

4. Our couriers

We work with leading international couriers chosen for their reliability and safety:

• UPS
• FedEx
• DHL
• TNT
• Poste Italiane / EMS, for selected destinations

The courier is chosen based on the destination, parcel size, service availability and the nature of the item. Every shipment is always tracked and always insured.

5. How we pack your piece

Every piece is hand-packed by us in shock-resistant packaging built for glass, and each parcel is checked before it leaves our workshop. Depending on the piece, this includes:

• shock-absorbent materials
• secure internal padding
• double-boxing when needed
• “Fragile” labelling on every parcel

Despite these precautions, courier handling can occasionally cause damage. Transit damage is covered by insurance provided it is reported within the required time and supported by the documentation listed in Section 6.

6. On delivery – and if something goes wrong

The shipment is our responsibility until your piece is safely in your hands.

When your parcel arrives, please check its condition. If the packaging looks visibly damaged, where possible accept the delivery with reservation or report the issue to the courier at the time of delivery.

If your parcel is damaged, incomplete or late, contact us within 48 hours of delivery at info@1295murano.com or on WhatsApp at +39 348 852 7989, and include:

• clear photos of the damaged item
• photos of the outer packaging
• photos of the inner packaging
• your order number
• the recipient’s details

Once we’ve reviewed your report, you choose what happens next: a replacement or a full refund.

Travelling or away when your parcel arrives? Tell us beforehand and we’ll extend the 48-hour window.

Without the documentation above, we may be unable to open or complete the insurance claim. None of this affects any mandatory consumer rights you have under applicable law.

7. What if I’m not home?

If you’re not available, the courier will usually try again or leave your parcel at the nearest pickup point, and will contact you directly with the details.

If the parcel is returned to us because it was not collected, delivery was refused, the address was incorrect or the courier could not reach you:

• the return shipping costs may be charged to you
• a second shipment can be arranged once any additional costs have been paid

8. Changing your shipping address

You can change your shipping address only before your order is dispatched. Once the shipping label has been created or the parcel has been handed to the courier:

• the address may no longer be changeable
• the courier may charge additional fees
• delivery may be delayed

9. Tracking your order

As soon as your parcel is handed to the courier, you’ll receive an email with:

• your tracking number
• a direct link to follow your shipment all the way
• any additional delivery instructions, if needed

Tracking usually becomes active within 12–24 hours of the shipping label being created.

10. VAT, duties and customs

• European Union: orders are delivered with VAT included.
• United States, United Kingdom and Canada: customs duties and import taxes are included in the product price, where available at checkout, so there’s nothing to pay on arrival. These orders ship with the appropriate customs documentation, including product description, HS code and country of origin.
• Switzerland, GCC countries and other selected destinations: duties, import taxes or local fees may apply and may be payable by you, unless otherwise agreed in writing before you place your order.

Our goal is a clear final price with no surprises at the door. Customs authorities or couriers may occasionally reassess duties, taxes or fees based on local regulations, product classification, declared value or customs procedures. Officine di Murano 1295 Srl is not responsible for delays caused by customs authorities or local import procedures.

11. Product classification and country of origin

All products ship from Italy with customs documentation.

Country of manufacture and origin: Italy

HS codes may vary depending on the product category and the specific item. Indicative examples:

• Murano glass lamps: lighting fixtures
• Murano glass vases: decorative glass objects
• Murano glass tumblers and glasses: glass tableware
• Murano glass perfume atomizers: perfume or toilet spray articles

For specific questions about product classification or import procedures, contact us at info@1295murano.com before placing your order.