How we pack your lamp

Murano glass is made by hand and it travels the same way. Every lamp is hand-packed by us in shock-resistant packaging built for glass, and each parcel is checked before it goes out.

Depending on the piece, that includes:

• shock-absorbent materials

• secure internal padding

• double-boxing when needed

• fragile labelling on every parcel

When will it arrive?

We dispatch within 1-2 business days, and delivery usually takes 2-5 business days from dispatch, depending on where you are.

As soon as your parcel is handed to the courier you'll get an email with a tracking link, so you can follow it the whole way. We ship with UPS, FedEx, DHL and TNT, always tracked and always insured.

If you need the lamp by a particular date, tell us before you order and we'll time the dispatch around it.

Shipping costs

Free to every destination we ship to: Italy, the EU, the UK, the USA and Canada.

Not on that list but you'd like one of our pieces? Email us at info@1295murano.com and we'll arrange it.

VAT and customs

• Orders within the EU are delivered with VAT included.

• Orders to the USA, UK and Canada are delivered with duties and import taxes included, so there's nothing to pay when your lamp arrives.

What if I'm not home?

The courier will either try again or leave your parcel at the nearest pickup point, and they'll message you directly with the details.

What if something goes wrong?

The shipment is our responsibility until your lamp is safely in your hands. If your parcel is late, incomplete or damaged, message us at info@1295murano.com or on WhatsApp at +393488527989 and we'll fix it as soon as we can.

Send us photos of the piece and the packaging within 48 hours of delivery and you choose what happens next: a replacement, or a full refund. Travelling or away when it arrives? Tell us beforehand and we'll extend the window.