Yes! The pendant comes ready to install with an adjustable cable (up to 140 cm) and ceiling rose. Most people fit it themselves in minutes with our step-by-step installation guide. If you're not comfortable with wiring, any electrician can do it quickly.

Sure! Many of our clients choose our lamps specifically for their bathroom. They look beautiful above a sink or a freestanding bathtub. Just place the lamp away from direct water, not inside the shower area or directly above the tub where it could get splashed. Not sure about your space? Contact us and we'll help you find the perfect spot.

Your lamp needs very little care. Just dust it with a soft, dry cloth. For a deeper clean, switch off the lamp, let it cool down, and wipe it with a cloth slightly dampened with lukewarm water. Avoid abrasive products and harsh detergents.

We accept payments from major credit card companies like Visa, Mastercard, and American Express, and also from Paypal.

USA, UK and Canada: no. Duties and import taxes are already included, and shipping is free and insured. You won’t pay anything extra on delivery.

Other non-EU countries: please contact us before ordering. We’ll give you a shipping quote and let you know how import charges work for your country. In these cases, duties and taxes are usually paid by the customer on delivery. For an estimate, you can check with your local customs office using the HS codes below:

• Murano glass lamps: HS Code 9405.40 (lighting equipment)
• Glassware (glasses): HS Code 7013.99 (glass tableware)
• Glass vases: HS Code 7013.99 (decorative/domestic glass items)
  
  Here are the full details of our Shipping Policy.

Yes, we offer FREE SHIPPING!

Yes! We offer free insured shipping to Italy, the EU, the UK, the USA and Canada, with duties and import taxes included, so there’s nothing extra to pay on delivery.

For other destinations, please contact us before ordering and we’ll be happy to help.

It's very rare. Murano glass is made by hand, and it travels the same way: every lamp is packed by hand in shock-proof packaging designed for glass, and every parcel is checked before it leaves. If your lamp ever arrives damaged, let us know as soon as possible and we'll arrange a replacement or a refund.

Yes! We love collaborating with brands, design professionals and private clients to create unique pieces, from custom colours and sizes to complete lighting projects for homes, hotels and restaurants. Tell us about your idea at info@1295murano.com and we'll bring it to life in Murano glass.

Full refund: if the product is returned unused, undamaged and complete with its accessories and certificates, carefully packed to protect the glass (in its original box where possible).

Reduced refund: if the product shows signs of use, damage, missing parts, or arrives damaged because of inadequate packaging, the refund will be reduced to reflect the loss in value.

Please check our Terms of Service to see if you're eligible for a refund.

Return shipping is paid by the customer, unless the product is defective, incorrect or non-conforming. Please use a tracked service suitable for fragile items. If you prefer, we can provide a return label: we’ll tell you the cost first, and it will be deducted from your refund.