SHIPPING POLICY 

Officine di Murano 1295 Srl Uninominale 

1. Free Shipping for all the EUROPEAN orders 

Officine di Murano 1295 Srl offers free shipping on all orders, with no minimum purchase required. 

Any customs duties, import taxes, or local fees (for shipments outside the EU) remain the responsibility of the Customer unless otherwise specified. 

2. Countries We Ship To 

We ship to: 

Customers may contact us to verify availability for specific countries. 

3. Shipping Times 

All Murano glass pieces are handcrafted and may require different production times depending on the technique and the specific item. 

Estimated timelines: 

 
* Purchase Button on Product page:
Product Availability, Stock Status and Made-to-Order Items 

For technical reasons related to catalog management, some products on the Platforms may display the wording “in stock”. 
However, the actual availability and delivery timeframe of each item is determined solely by the purchase option shown on the product page and by the delivery estimate displayed below the relevant purchase button. 

Accordingly, products fall into two categories: 

a) Ready-to-Ship Items – “Buy It Now” 
Items presented with the button “Buy It Now” are available for immediate dispatch. 
The estimated delivery time (generally 2–5 business days) is shown on the product page. 

b) Made-to-Order / Pre-Order Items – “Reserve It Now” 
If a product displays “Reserve It Now”, it is not physically in stock, even if the page shows the generic stock label used by the system. 
These items are handcrafted upon order, and the production and delivery timeframe (typically 15 to 30 days) is clearly indicated below the button. 
In this case, the Customer must rely on the delivery estimate shown below the “Reserve It Now” button, which overrides any automated “in stock” indication. 

By placing an order for a made-to-order or pre-order item ( Reserve It Now * button), the Customer expressly acknowledges and accepts the indicated production time. 

Given the artisanal nature of Murano glass manufacturing, production times may vary slightly. Such variations do not constitute a breach of contract or non-performance by the Company. 
 
Due to the nature of the goods and the manufacture procedure, All lead times are estimates and not guaranteed. 

Delays caused by couriers, customs, holidays, weather conditions, or external events are not attributable to Officine di Murano 1295 Srl. 

4. Couriers Used 

We work with leading international express couriers, selected for reliability and safety: 

The courier is chosen automatically based on destination, parcel size and the nature of the item. 

5. Insured Shipping 

All shipments are: 

Insurance becomes void if: 

6. Delivery and Customer Responsibility Upon Receipt 

Risk of loss or damage transfers to the Customer: 

In case of damage upon delivery: 

The Customer must notify us within 48 hours and provide: 

Without these elements, we cannot initiate the insurance claim. 

7. Missed Delivery Attempts / Unclaimed Parcels 

If the courier attempts delivery and the Customer is unavailable: 

If the parcel is returned due to non-collection: 

8. Fragile Products: Packaging and Care 

All Murano glass items are packaged with professional-grade protection: 

Despite precautions, courier handling may cause damage — which is covered by insurance if reported within the allowed timeframe. 

9. Address Modification 

The shipping address can be changed only before the order is dispatched. 

Once the shipping label has been issued: 

10. Order Tracking 

Once the order is shipped, the Customer will receive: 

Tracking becomes active within 12–24 hours after the shipping label is created. 

11. International Shipments: Customs Duties and Taxes 

For deliveries outside the European Union: 

are the Customer’s responsibility. 

Officine di Murano 1295 Srl is not liable for: 

Import duties, taxes, and fees for orders shipped to extra-EU countries are the responsibility of the customer. These charges are imposed by the customs authorities of the destination country and are not included in the purchase price or shipping fees. 

Estimating import charges: 
If you wish to estimate the possible import charges before placing your order, we strongly recommend contacting your local customs office. They can provide detailed information based on your country’s regulations and the product type. 

When contacting customs, please provide them with the appropriate HS code of the product you intend to purchase. This will help them give you an accurate estimate. 

Product HS codes and Country of Origin for reference: 

Country of manufacture and origin:   ITALY 

For any questions or assistance regarding shipping or customs procedures, please feel free to contact our customer support team.