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F.A.Q.

You’ve got questions—we’ve got answers. Whether you’re wondering about shipping times, return policies, product care, or what makes our glassware so fun to sip from, you’re in the right place.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express, and also from Paypal.

Shipping & Delivery

  • Estimated timelines:

    • Available now products with "Buy It Now" : Ready to ship in 2–5 business days

    • Products with "Reserve It Now": Ready to ship in 15 or 30 days, depending on the product (see exact delivery time below the button)

    We offer Free shipping & within Europe, the UK and Switzerland. For all other destinations, please contact us.

    All orders include insured shipping and shock-resistant packaging.

    We ship with leading international couriers: UPS, FedEx, DHL, TNT and, for selected areas, Poste Italiane / EMS.

    Timelines may vary due to couriers, customs, holidays, weather or external factors.

    (For non-EU orders, customs duties and import taxes are the customer’s responsibility.)

  • Shipping if FREE!
    Here are the full details of our Shipping Policy.

  • Import duties, taxes, and fees for orders shipped to extra-EU countries are the responsibility of the customer.


    It's easy, you don’t need to do anything upfront. Once your order arrives, the courier appointed by customs will contact you directly and handle all the formalities. You will only need to pay any import taxes and duties.

    If you want an estimate of these charges, before ordering, please contact your local customs office for more information.

    You should communicate to them the HS code of the product you want to order.

    Product HS codes for reference:

    • Murano glass lamps: HS Code 9405.40 (lighting equipment)
    • Glassware (glasses): HS Code 7013.99 (glass tableware)
    • Glass vases: HS Code 7013.99 (decorative/domestic glass items)

      Here are the full details of our Shipping Policy.

  • Yes, we offer FREE SHIPPING!

  • Yes, but for the moment we ship just in Europe, UK and Switzerland. For extra UE orders, customs fees may apply depending on your country and are on customer responsibility.

Warranty & Repair

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects for 24 Months.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

    For more informations, please read our Terms of Service.

    Returns & Refunds

    • Yes, we offer full and partial refunds.

      Please enquire for more information about our Refund policy.

    • A refund request can be submitted within a month after the purchase is made.

    • In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

      In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

      In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

      Please check our Terms of Service to see if you're eligible for a refund.

    • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.