Termini e condizioni del servizio

TERMS AND CONDITIONS OF SALE 

Officine di Murano 1295 Srl unipersonale 
Last updated: 9 december 2025 

 

1. Scope of Application 

These Terms and Conditions of Sale (“Terms”) govern the purchase of products and services offered by Officine di Murano 1295 Srl (“we”, “us”, “our”, the “Company”) through the website 1295murano.com, any mobile applications, and all related digital channels (collectively, the “Platforms”). 

By placing an order on the Platforms, the user (“Customer”) fully accepts these Terms. 
If you do not agree to these Terms, please refrain from making a purchase. 

 

2. Eligibility to Purchase 

To purchase products through our Platforms, the Customer represents and warrants that they: 

  • are at least 18 years old or the age of majority in their jurisdiction, 

  • possess the legal capacity to enter into binding contracts, 

  • are purchasing for personal use and not for resale, 

  • are using a shipping address located in a country to which we deliver. 

We reserve the right to reject orders that do not meet these requirements. 

 

3. Product Availability and Order Process 

ALL orders are subject to product availability and our acceptance. 

The steps for placing an order are: 

  1. selecting the desired products, 

  1. adding items to the shopping cart, 

  1. entering shipping and billing information, 

  1. selecting a payment method, 

  1. confirming and submitting the order. 

Submission of the order constitutes a binding purchase offer. 
The contract is deemed concluded only when our Order Confirmation email is sent. 

We reserve the right to cancel or refuse orders due to: 

  • product unavailability, 

  • suspected fraudulent activity, 

  • failure to obtain payment authorization, 

  • obvious errors in price or other product information. 

 

3.1 Product Availability, Stock Status and Made-to-Order Items 

For technical reasons related to catalog management, some products on the Platforms may display the wording “in stock”. 
However, the actual availability and delivery timeframe of each item is determined solely by the purchase option shown on the product page and by the delivery estimate displayed below the relevant purchase button. 

Accordingly, products fall into two categories: 

a) Ready-to-Ship Items – “Buy It Now” 
Items presented with the button “Buy It Now” are available for immediate dispatch. 
The estimated delivery time (generally 2–5 business days) is shown on the product page. 

b) Made-to-Order / Pre-Order Items – “Reserve It Now” 
If a product displays “Reserve It Now”, it is not physically in stock, even if the page shows the generic stock label used by the system. 
These items are handcrafted upon order, and the production and delivery timeframe (typically 15 to 30 days) is clearly indicated below the button. 
In this case, the Customer must rely on the delivery estimate shown below the “Reserve It Now” button, which overrides any automated “in stock” indication. 

By placing an order for a made-to-order or pre-order item, the Customer expressly acknowledges and accepts the indicated production time. 

Given the artisanal nature of Murano glass manufacturing, production times may vary slightly. Such variations do not constitute a breach of contract or non-performance by the Company. 

 

4. Prices, Taxes and Shipping Costs 

The prices displayed on the Platforms include VAT where applicable. 

Shipping costs,  or additional charges (if any) will be specified: 

  • on the product page (where applicable), 

  • during checkout, 

  • in the Order Confirmation. 

For Europe, Switzerland and UK, Shipping is free on all products, regardless of order value  

We reserve the right to modify prices at any time. 
However, once the order has been accepted, the price applied will be the one valid at the time of purchase. 

 

5. Payment 

We only accept the payment methods indicated on the Platforms, including: 

  • Shopify Payments (credit/debit cards, Apple Pay, Google Pay, and payment methods available in the Customer’s country), 

  • PayPal. 

By placing an order, the Customer authorizes us to: 

  • verify payment validity, 

  • carry out anti-fraud checks, 

  • request proof of identity of the payment method holder if necessary. 

Payment is charged either at order confirmation or before shipment, depending on the method used. 

 

6. Delivery and Transfer of Risk 

Products will be delivered to the shipping address provided by the Customer at the time of the order. 

General delivery considerations: 

  • Each handcrafted product may require different production times. 

  • Delays not attributable to the Company (couriers, customs, external events) do not entail any liability on our part. 

  • In case of excessive delay, the Customer may contact us to request information or discuss alternative solutions. 

The risk of loss or damage passes to the Customer: 

  • upon delivery to the Customer or the designated recipient, 

  • or, where applicable, upon collection at a courier facility or pickup point. 

 

7. Returns, Replacements and Right of Withdrawal   

a) Right of Withdrawal (EU consumers only) 

A Customer purchasing as a consumer has the right to withdraw from the contract, without providing any reason, within 14 calendar days from the day they or a third party designated by them (other than the courier) receive physical possession of the goods. 

For orders involving multiple items delivered separately, the period begins upon delivery of the last item. 

The Customer may exercise the right of withdrawal by: 

  • completing the Withdrawal form availabel at following link: Withdrawal Form 

Any clear written statement expressing the decision to withdraw is valid. 

 

b) Effects of Withdrawal and Return Procedure   

Once the withdrawal has been communicated, the return must be organized as follows: 

1. Return shipment arranged by Officine di Murano 1295 Srl 

The return shipping will be organized by our logistics service, using our selected courier. 

We will: 

  • generate and provide the Customer with a prepaid return shipping label, 

  • arrange the pickup or provide instructions for drop-off (depending on the destination). 

2. Condition of returned items 

Returned products must be: 

  • intact, 

  • unused, 

  • undamaged, 

  • in their original packaging, 

  • complete with certificates, documents and accessories. 

The Customer is responsible for any diminished value caused by improper handling. 

 

c) Return Shipping Costs 

Unless the return concerns a defective or incorrect item: 

  • the cost of the return shipping will be deducted from the refund. 

  • Return shipping rates vary depending on destination and carrier fees. 

The Customer will be informed of the applicable return shipping cost before the return label is generated. 
 
For returns shipped from outside the EU (including Switzerland and the UK), any import duties, VAT, customs clearance fees, or additional costs charged to Officine di Murano upon re-entry of the goods will be deducted from the refund due to the customer 

 

d) Refund  

Within 14 days of receiving the returned product — or receiving proof of shipment — Officine di Murano 1295 Srl will issue the refund using the same payment method originally used, unless otherwise agreed. 

Refunds may be withheld until: 

  • physical receipt of the goods, 

Any reductions for diminished value, return shipping costs or any cost ( VAT and or Custom Duties) the Italian Custom will charge Officine di Murano 1295 srl for shipment coming back from country outside Europe,  will be deducted from the refund amount. 

 

8. Legal Warranty 

Products purchased by consumers include a 24-month legal warranty for lack of conformity under Articles 128–135 of the Italian Consumer Code. 

Exclusions include: 

  • damage due to improper use, 

  • accidental damage, 

  • normal wear and tear, 

  • unauthorized repairs or modifications. 

For handcrafted Murano glass products, slight variations are normal and do not constitute a defect. 

 

9. Intellectual Property 

All content on the Platforms—including text, photos, videos, graphics, logos, and trademarks (“Materials”)—is owned by Officine di Murano 1295 Srl or used under license. 

It is prohibited to: 

  • copy, 

  • reproduce, 

  • modify, 

  • distribute, 

  • publish, 

  • create derivative works from the Materials, 

without written authorization. 

 

10. Links to Third-Party Websites 

The Platforms may contain links to third-party websites. 
We are not responsible for: 

  • their content, 

  • privacy policies, 

  • functionality, 

  • or any damages arising from their use. 

Access is at the user’s own risk. 

 

11. Prohibited Activities 

It is forbidden to use: 

  • bots, scrapers, spiders, 

  • automated systems to extract or copy content, 

  • tools intended for training artificial intelligence models, 

  • or similar technologies, 

without written authorization from the Company. 

Automated tools used solely for SEO (Search Engine Optimization) are excluded from this restriction. 

 

12. Changes to the Terms 

We may update these Terms at any time. 
The valid version is always the one published on the Platforms. 

By continuing to use the website, the Customer automatically accepts any changes. 

 

13. Governing Law and Jurisdiction 

These Terms are governed by Italian law. 

Any dispute shall be submitted to: 

  • the Court of Venice, or 

  • for consumers, the court of the Customer’s place of residence or domicile, 
    in accordance with Article 66-bis of the Italian Consumer Code.